SHIPPING AND DELIVERY

1. New Directions Australia (NDA) has accounts with several major courier companies. We will arrange freight through these accounts for you unless you require shipping through your own courier. If you wish to use your own courier we cannot be held responsible for loss or damage once goods leave our warehouse. Please advise your national / international account number & Sydney contact details of your courier in the "Special Instructions / Comments" sections with your order.

2. Freight calculation is based on weight, volume and destination. Sales consultants are happy to provide freight quotes before processing payment if requested at the time the order is placed.

3. NDA does not charge handling or packing fees unless special legal or specification documents are requested.

4. All orders must be checked & lodged within 7 days of receipt & any claims, errors, or discrepancies must be reported immediately.

5. International shipping may require legal documents for export purposes. Please check with your local shipping agent or customs agent. Goods being held, stored, or penalties incurred in processing International orders will be passed on to the buyer/importer before the order is dispatched.

6. Please note in circumstances where the selected courier service is unavailable or experiencing delivery delays, New Directions may find it necessary to use an alternative courier or method of delivery to ship your order. New Directions will absorb any additional shipping charges in such cases.